Patient Support

The answer to most questions can be found in our FAQ section below, but if you can't find your answer, please feel free to contact us directly.
Contact Us
(855) 586-4756
Monday to Friday:
9am-6pm EST
support@luminopia.com
General
What is Luminopia and how does it work?
How do I get a prescription for Luminopia?
What are the results of clinical trials with Luminopia?
Do I need to own a VR headset to use Luminopia?
How should Luminopia be used?
Can Luminopia be used for everyone?
Why do I have to obtain Luminopia through a prescription?
Should I be worried about screen time or the effects of VR with Luminopia?
Will my child experience any side effects from using the Luminopia treatment?
Does my family's data remain safe and private if my child uses Luminopia?
How much does Luminopia cost?
After I purchase Luminopia, can it be used for more than one child?
I have general questions about my child using the Luminopia treatment. What should I do?
How do I refill my child's prescription for Luminopia?
How will I know if my insurance covers Luminopia?
How long is a Luminopia prescription?
How can my child's eyecare professional learn more about Luminopia?
Treatment Questions
Why does my child need to watch an hour of videos per day, 6 days per week? Is it safe to watch less or more?
How do I know when my child has completed their treatment?
Can my child pause during sessions?
What should I do if my child feels the headset is too heavy?
Do I need to sit with my child while they use Luminopia?
How does the Luminopia content library work?
Does my child need to wear their glasses while using Luminopia?
Technical
Is an internet connection required?
What devices are compatible with Luminopia?
Is Luminopia available outside of the US?